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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q19-Q24):

NEW QUESTION # 19
apublic sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan template and hence unable to make any changes.
What could be the reason for this?

A. System Administrator doesn't have "Edit" permissions to Action Plan template
B. Action Plan template changes have to be requested to Salesforce support team
C. Once published, an Action Plan template cannot be changed.
D. Edit option needs to be added to Action Plan template page layout

Answer: C

Explanation:
Explanation
Once published, an Action Plan template cannot be changed is the reason why the System Administrator is unable to see the 'Edit' button for the Action Plan template. An Action Plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. Once an Action Plan template is published, it becomes read-only and cannot be edited or deleted. To make changes to a published Action Plan template, the SystemAdministrator needs to clone it and create a new version of it.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type=5&

NEW QUESTION # 20
The city of Sandbox has been using Public sector solution for ......some time now. The city wants to quickly ...
Which tool is recommended to help them achieve this requirement?

A. Tableau for Public Sector
B. CRM Analytics for Public Sector
C. Salesforce Reports and Dashboards
D. Salesforce Einstein

Answer: C

Explanation:
For the city of Sandbox, which is already using Salesforce Public Sector Solutions and wants to quickly gain insights, Salesforce Reports and Dashboards is the recommended tool. Here's why:
Ease of Use:
Salesforce Reports and Dashboards are user-friendly and can be quickly set up by administrators and users without needing extensive customization or additional tools.
They provide immediate insights by allowing users to create reports and dashboards from existing data within Salesforce.
Real-time Data:
Reports and Dashboards offer real-time data visualization and analytics, which is crucial for making informed decisions quickly.
They can be configured to track various metrics such as case resolution times, constituent satisfaction, and service delivery efficiency.
Customization:
Users can customize reports and dashboards to meet specific needs, including filtering data, grouping, and creating various chart types.
This flexibility allows the city to tailor insights according to their unique requirements and quickly adapt to new information needs.
Integration:
These tools are natively integrated within Salesforce, ensuring seamless access to data without the need for additional integrations or software.
Steps to create Reports and Dashboards:
Create Reports:
Go to Reports > New Report and select the relevant report type.
Customize the report by adding filters, groupings, and fields as needed.
Create Dashboards:
Go to Dashboards > New Dashboard and add components based on the reports created.
Arrange and configure the dashboard components to provide a comprehensive view of the data.
Using Salesforce Reports and Dashboards allows the city of Sandbox to leverage existing Salesforce capabilities for quick and effective data analysis.
Reference:
Salesforce Help: Reports and Dashboards
Salesforce Public Sector Solutions Documentation

NEW QUESTION # 21
Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

A. Select the Licenses and Permits Experience Site template, and customize the theme.
B. Select the Help Center Experience Site template, and customize the theme.
C. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.
D. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

Answer: A,B

Explanation:
The Licenses and Permits Experience Site template and the Help Center Experience Site template are two templates that can be used to build and deploy an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe. These templates come with prebuilt pages, components, and themes that can be customized to match Bobahaven's branding guidelines and asset files. The Licenses and Permits Experience Site template can be used to allow constituents to apply online for grants and check the progress of grant applications. The Help Center Experience Site template can be used to provide self-service resources such as articles, FAQs, and chat. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-an-experience-site

NEW QUESTION # 22
What is right order of the grantmaking lifecycle?

A. Engage, Award, Plan, Review.
B. Plan, Engage, Award, Review.
C. Review, Award, Engage, Plan

Answer: B

Explanation:
The grantmaking lifecycle in Salesforce Public Sector Solutions follows a specific sequence to ensure a structured and effective process. The correct order is:
Plan: This initial phase involves defining the goals, objectives, and criteria for the grant. It includes the preparation of necessary documentation and the establishment of timelines and budgets.
Engage: In this phase, the organization reaches out to potential applicants and stakeholders. This includes marketing the grant opportunity, conducting informational sessions, and providing support to applicants during the application process.
Award: After applications have been received and reviewed, the organization selects the grant recipients. This phase involves the formal awarding of grants, which may include contract signing and disbursement of funds.
Review: The final phase involves monitoring and evaluating the progress and outcomes of the funded projects. It includes collecting reports from grantees, assessing the impact of the grants, and making any necessary adjustments for future grant cycles.
This structured approach ensures that grants are awarded in a fair, transparent, and efficient manner, while also allowing for continuous improvement in the grantmaking process.
Reference:
Salesforce Help: Grants Management Lifecycle
Salesforce Grants Management Documentation

NEW QUESTION # 23
To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?

A. Employee Productivity Plus Access
B. Employee Productivity Plus User Data Access
C. Employee Experience Community Access
D. Public Sector Solutions User Access
E. Employee Experience for Public Sector

Answer: A,C,E

Explanation:
Explanation
Employee Experience Community Access, Employee Experience for Public Sector, and Employee Productivity Plus Access are three permission sets that need to be assigned to allow a user to access the Public Sector Solutions Employee Experience pre-built application. Employee Experience Community Access is a permission set that grants access to the Employee Experience community site, which is a digital experience site for employees to access resources and services. Employee Experience for Public Sector is a permission set that grants access to the Employee Experience app, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Employee Productivity Plus Access is a permission set that grants access to the Employee Productivity Plus app, which is another prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to improve employee productivity and collaboration, such as creating action plans or sharing files.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm&type=5&l

NEW QUESTION # 24
......

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